Scheduling Error: "APP-JTF-210807: No Resources found. Please try again" Using Group Owner Territory Qualifier (Doc ID 330394.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 11.5.9 to 11.5.10 [Release 11.5]
Oracle Scheduler - Version 11.5.9 to 11.5.10 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 03-Aug-2016***

Symptoms

When trying to schedule a task using Scheduler with the 'Intelligent Scheduling' option, no resources are found when the Group Owner territory qualifier is used, and the Group Owner is populated on the service request associated with the task. 

The territory setup has the Group Owner (for service request) enabled.

The error displayed when attempting to schedule is:

No territories matched the selected task therefore no  resources were returned to perform the task.
APP-JTF-210807: No Resources found. Please try again.

Cause

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