Last updated on MARCH 08, 2017
Applies to:Oracle Field Service - Version 11.5.9 to 11.5.10 [Release 11.5]
Oracle Scheduler - Version 11.5.9 to 11.5.10 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 03-Aug-2016***
When trying to schedule a task using Scheduler with the 'Intelligent Scheduling' option, no resources are found when the Group Owner territory qualifier is used, and the Group Owner is populated on the service request associated with the task.
The territory setup has the Group Owner (for service request) enabled.
The error displayed when attempting to schedule is:
APP-JTF-210807: No Resources found. Please try again.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms