Service: 'The Setup To Enable 'Get Next Work' Button Is Incomplete' (Doc ID 330714.1)

Last updated on OCTOBER 24, 2016

Applies to:

Oracle Customer Support - Version 11.5.10 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Symptoms

When selected Agent Dashboard Responsibility within Customer Support Specialist responsibility, getting a message:

"The setup to enable 'Get Next Work' Button is incomplete. Please contact your system administrator."

Steps to Reproduce:
1) Login to Oracle Applications
2) Select Customer Support Specialist responsibility
3) Select Agent Dashboard
The following message is on top of the page:
"The setup to enable 'Get Next Work' Button is incomplete. Please contact your system administrator."

Cause

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