Email Center Error: "Logged in user does not have permission to access this page" When Composing Email (Doc ID 330743.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 11.5.10 to 11.5.10.3 [Release 11.5]
Information in this document applies to any platform.
*** Checked for Relevance 28th June 2012 ***


Symptoms

2 out of 3 users logging in with Email Center Agent Console responsibility get the error message when attempting to Compose email:

"Logged in user does not have permission to access this page"

All 3 users where setup the same using the eMail Center Implementation Guide (August, 2004) with the following key setups followed:

1) Created an employee record
2) Created an user login
3) Linked the user login with employee record (via Person field)
4) Imported employee record and created a resource record from it
5) Assigned the user login with the role of "JTF_FM_ADMIN"
6) Resource record assigned the role type and role of "iCenter" and "Email Center Agent" respectively
7) Resource assigned as a member to a group with the role of "Email Center Agent" and where that group has the usage of "Call Center"
8) Assigned email accounts to the users

 

STEPS
-----------------------
Login via Email Center Agent Console -> Compose Email -> Error occurs

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot compose and send emails.

Cause

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