Email Center Error: "Logged in user does not have permission to access this page" When Composing Email (Doc ID 330743.1)

Last updated on DECEMBER 03, 2019

Applies to:

Symptoms

2 out of 3 users logging in with Email Center Agent Console responsibility get the error message when attempting to Compose email:

"Logged in user does not have permission to access this page"

All 3 users where setup the same using the eMail Center Implementation Guide (August, 2004) with the following key setups followed:

1) Created an employee record
2) Created an user login
3) Linked the user login with employee record (via Person field)
4) Imported employee record and created a resource record from it
5) Assigned the user login with the role of "JTF_FM_ADMIN"
6) Resource record assigned the role type and role of "iCenter" and "Email Center Agent" respectively
7) Resource assigned as a member to a group with the role of "Email Center Agent" and where that group has the usage of "Call Center"
8) Assigned email accounts to the users

 

STEPS
-----------------------
Login via Email Center Agent Console -> Compose Email -> Error occurs

Changes

Cause

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