Warranties not Created from Order Management (Doc ID 330798.1)

Last updated on NOVEMBER 05, 2015

Applies to:

Oracle Service Contracts - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 03-Dec-2013***


Symptoms

When ordering an item with a warranty in Order Management the Installed Base Instance is being created but the Warranty Contract is not being created.

 

Changes

The profile option 'CSI: Enable Contracts for Open Interface' was not set or was set incorrectly (No) originally.
This profile option is then set to 'Yes' but the problem persists.

Cause

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