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Warranties are Not Being Created when Items are Ordered in Order Management (Doc ID 330798.1)

Last updated on MARCH 14, 2019

Applies to:

Oracle Service Contracts - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When ordering an item with a Warranty in Order Management, the Installed Base Instance is being created but the Warranty contract is not being created.

Changes

The profile option 'CSI: Enable Contracts for Open Interface' was not set or was set incorrectly (No) originally. This profile option is then set to 'Yes' but the problem persists.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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