Warranties are Not Being Created when Items are Ordered in Order Management
(Doc ID 330798.1)
Last updated on MARCH 14, 2019
Applies to:Oracle Service Contracts - Version 22.214.171.124 and later
Information in this document applies to any platform.
When ordering an item with a Warranty in Order Management, the Installed Base Instance is being created but the Warranty contract is not being created.
The profile option 'CSI: Enable Contracts for Open Interface' was not set or was set incorrectly (No) originally. This profile option is then set to 'Yes' but the problem persists.
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