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Cancelled Order/Line is not being collected (Doc ID 331018.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Incentive Compensation - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

An Order is booked and collected for Incentive Compensation to pay commission.  After collecting the order into Incentive Compensation, if an order is canceled, when running collections again the canceled order is not collected to negate the commission.

Cause

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In this Document
Symptoms
Cause
Solution

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