Cancelled Order/Line is not being collected (Doc ID 331018.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Incentive Compensation - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
checked for relevance 17-May-2011


Symptoms

An Order is booked and collected for Incentive Compensation to pay commission.  After collecting the order into Incentive Compensation, if an order is canceled, when running collections again the canceled order is not collected to negate the commission.

Cause

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