Workflow 'Rma For Credit W/ Approval' Notification Not Routed
(Doc ID 331036.1)
Last updated on APRIL 12, 2019
Applies to:
Oracle Order Management - Version 11.5.9 to 12.2.8 [Release 11.5 to 12.2]Information in this document applies to any platform.
***Checked for relevance on 02-APR-2015***
Symptoms
RMA was entered on an order. The order type was created using a seeded workflow 'Line Flow - Return for Credit Only with Approval' for RMAs (returns). The profile 'OM: Notification Approver' is set to US OM Superuser. The order was booked.
The return line progresses to 'Awaiting Approver' but the notification is not getting routed to the appropriate responsibility. WF Notifications menu option returns: There are no notifications for XXX, where XXX is the user.
The issue was verified by reviewing the script output from concurrent program Diagnostics: OM Order Information. The return lines are stuck in status APPROVE_WAIT_FOR_H.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |