My Oracle Support Banner

Workflow 'Rma For Credit W/ Approval' Notification Not Routed (Doc ID 331036.1)

Last updated on APRIL 12, 2019

Applies to:

Oracle Order Management - Version 11.5.9 to 12.2.8 [Release 11.5 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 02-APR-2015***

Symptoms


RMA was entered on an order.  The order type was created using a seeded workflow 'Line Flow - Return for Credit Only with Approval' for RMAs (returns). The profile  'OM: Notification Approver' is set to US OM Superuser. The order was booked.

The return line progresses to 'Awaiting Approver' but the notification is not getting routed to the appropriate responsibility. WF Notifications menu option returns: There are no notifications for XXX, where XXX is the user.

The issue was verified by reviewing the script output from concurrent program  Diagnostics: OM Order Information. The return lines are stuck in status APPROVE_WAIT_FOR_H.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.