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11.5.10: Next Work Functionality Not Working For Group Owned Tasks (Doc ID 331130.1)

Last updated on AUGUST 24, 2018

Applies to:

Oracle Universal Work Queue - Version to [Release 11.5]
Information in this document applies to any platform.


On 11.5.10

When using the UWQ -> next work feature, tasks get distributed only if the user is the owner of the Task.

Expect that the functionality should distribute tasks to that belong to the group that the user (agent) belongs to.

1) Create Service Request Task
2) Assign Task Owner to Group
3) Run the Sychronize and Active Work sources Concurrent Program
4) Access the UWQ and do a Next Work

Next work does not distribute the task unless the task owner is assigned.


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