11.5.10: Next Work Functionality Not Working For Group Owned Tasks (Doc ID 331130.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Universal Work Queue - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

On 11.5.10

When using the UWQ -> next work feature, tasks get distributed only if the user is the owner of the Task.

EXPECTED BEHAVIOR
--------------------------------
Expect that the functionality should distribute tasks to that belong to the group that the user (agent) belongs to.

STEPS
----------
1) Create Service Request Task
2) Assign Task Owner to Group
3) Run the Sychronize and Active Work sources Concurrent Program
4) Access the UWQ and do a Next Work

Next work does not distribute the task unless the task owner is assigned.

Cause

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