Contract Status in Install Base is Different from The Status in Contracts Authoring Form

(Doc ID 331153.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Installed Base - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]
Oracle Service Contracts - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 12-Sep-2014***

csiContractsMain.jsp
oksEntitlementsContractOverview.jsp
FORM:OKSAUDET.FMB - Service Contracts Authoring


Symptoms

In Install Base, the screen showing Contract summary (csiContractsMain.jsp) is showing a different Contract Status from the contract Detail screen (oksEntitlementsContractOverview.jsp). In Service  Contracts Authoring form (OKSAUDET form) and the Install Base Contract Details page the Contract status is shown as Active, but in the Install Base Contract summary page the same contract is showing Terminated status.

Steps to Reproduce

1. In Install Base User responsibility, search for a Serial Number and in view Details, choose Contract, then click Go.
2. The related contracts are listed. One of the contracts is shown with status 'Terminated'.  But the contract status is not correct for this contract.
    When you click on the contract number, the contract shows status 'Active'.
    This status is correct and the same as the Contract status shown in Service Contract Authoring form.

Cause

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