Unable To Start The Workflow Mailer Service And Agent Listener Service (Doc ID 331942.1)

Last updated on DECEMBER 19, 2015

Applies to:

Oracle Workflow Cartridge - Version 11.5.10.0 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
Checked for relevance on 08-DEC-2012
OWF.H


Symptoms

Could not start any of the workflow service components(mailer and agent listeners)

When tried starting they always show the status as 'activating'.

When tried to access the log from OAM, the following message occurred:

"The Applications File Server could not open the file /u01/oraprod/prodappl/fnd/11.5.0/log/FNDCPGSC*txt for read"

FNDSM log has following error message:
"The call to function StartProcess in cartridge AQCART has failed."

Changes

Upgrade from 11.5.8 to 11.5.10

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms