ARXAGE Aged Trial Balance 4 Buckets Listing Customers With Balance 0.00 (Doc ID 332503.1)

Last updated on AUGUST 24, 2016

Applies to:

Oracle Receivables - Version: 11.5.10 to 11.5.10.3 - Release: 11.5 to 11.5

Symptoms

Running Aged Trial Balance 4 Buckets shows customers even their balance is 0.00 (zero) for all buckets.
The Aged Trial Balance 7 Buckets does not print these customers.

Parameters are:
Order By - Customer
Summary Type - Customer Summary
Report Format - Brief
As Of Date - 15-AUG-05
Bucket Name - Standard
Open Credits - Age
Receipts At Risk - Do Not Show

If you run the report for one single customer with parameters:
Order By - Customer
Summary Type - Invoice Summary
Report Format - Detailed

The output prints the customer heading but does not list any transaction below. Just the unidentified payments are listed as usual at the bottom of the report.

Changes

Upgraded to 11.5.10/Family Pack F/11i.AR.N or Family Pack G/11i.AR.O

Cause

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