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Supplier Mailer Notifications For Receipts Contain All Notification Types (Doc ID 332685.1)

Last updated on MAY 27, 2021

Applies to:

Oracle iSupplier Portal - Version 11.5.9 to 11.5.10 [Release 11.5]
Information in this document applies to any platform.

Symptoms

On 11.5.9


User's Recieve Email with both the HTML and Text in the Email. This can be confusing to the user.


EXPECTED BEHAVIOR
-----------------------
The extra notification should not be part of the email notification.

STEPS
-----------------------
1. Log into Email using Microsoft Outlook, Netscape, Firefox, etc..
2. Proceed to read emal from Supplier's
3. Email, mailer message is delivered with two copies (one HTML, one TEXT) of the notification instead of one.


BUSINESS IMPACT
-----------------------
Due to this issue, users do not want to see the HTML part of the Email, they request only the
plain Text.

Verified the issue below with the SQL Showing the Email Notification_preference

select name, notification_preference, email_address from wf_users
where name = '&supplier_login';

NAME NOTIFICA EMAIL_ADDRESS
---------- -------- -----------------------
JANE.DOE MAILATTH jdoe@xxxxxx.com
Note: MAILATTH = Email Style = Plain Text Mail with HTML Attachments

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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