Process_Order API Error On Get_Seq_Info (Doc ID 332882.1)

Last updated on AUGUST 26, 2017

Applies to:

Oracle Order Management - Version: 11.5.10
This problem can occur on any platform.

Symptoms

Calling Process_Order API to create a new order, it err's with the following
messages in the debug file :

...
transaction phase :F
before calling get_seq_info
Category Code1009
Set of Books1001
after calling get_seq_info
Get Order Number-exception
LEAVING OE_MSG_PUB.ADD
LEAVING OE_MSG_PUB.ADD
...

User is able to enter an order manually using sales order for the same transaction type.

Cause

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