Booked Order for ATO or PTO Model does not Progress Past Fulfill Activity

(Doc ID 332956.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 11.5.10.0 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
Reviewed for Currency 8-March-2017

Symptoms

User has entered a sales order for a PTO model and is unable to fulfill the order.
The PTO Model is not shippable, and no options or components were selected

The following error message is displayed:

"APP-ONT-251015: There are no eligible activities to be completed.
There is at least one deferred or externally notified activity in this flow.
Please see the workflow monitor or status window for more information."

Expect to be able to fulfill the order.

The problem can be reproduced at will with the following steps:
1. Enter new sales order for a PTO model
2  Do Not select any options or components for this model
3  The model itself is non-shippable; for example it is a software license, there is no physical item  to ship.
4. Book the order.
5. Attempt to fulfill it.

NOTE:
There has been some confusion as to whether or not an ATO or PTO model may be entered in a sales order without selecting any components.   
The answer is YES, an order may include an ATO or PTO model without components.

Cause

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