Error: When submitting a Service Request in Telesales receive ORA-06508. (Doc ID 333642.1)

Last updated on JUNE 02, 2016

Applies to:

Oracle TeleSales - Version 11.5.10.2 and later
Oracle Service Contracts - Version 11.5.10.2 and later
Oracle Territory Management - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 2 Jun 2016***


Symptoms

Submitting service request from eBusiness center or Contact Center errors with the following series of messages:

1. ORA-06508: PL/SQL: could not find program unit being called in Package
JTF_TERR_SERVICE_PUB Procedure Get_WinningTerrMembers - click ok

2. Unexpected execution error has occurred in the Territory API - click ok

3. Program Error: There is an error in call to
GET_ASSIGN_SR_RESOURCES in API JTF_ASSIGN_PUB.GET_ASSIGN_RESOURCES
Action: Please contact your system administrator - click ok

4. API Error (CS_ASSIGN_RESOURCE_PKG.Assign_ServiceRequest_Main). Unable to assign Service.
Request Individual Owner. Please check your territory setup or manually assign the Service
Request.

Cause

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