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Contact Center: Address Query In Contact Center Form is Slow (Doc ID 333773.1)

Last updated on DECEMBER 09, 2020

Applies to:

Oracle Customer Care - Version 11.5.10 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Symptoms

Performance issue in Contact Center form:
Entering part of a unique address in Contact Center header Address field, it takes about 1 minute to bring results to the form.

Gather schema statistics has been run regularly and the performance is not affected by Custom code.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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