Agent Listeners Will Not Start, Stuck in Deactivating Status, Notification Mailer is Down (Doc ID 335652.1)

Last updated on MAY 22, 2017

Applies to:

Oracle Workflow - Version 11.5.10.2 to 12.2 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.

Symptoms

The Workflow agent listeners will not start.  When viewed from the Oracle Applications Manager (OAM) the service components are stuck in a transitional status: starting, stopping, deactivating, terminating and never move to the final phase:  started, deactivated or terminated.  This in turn prevents the notification mailer from starting up. 

Often the Target and Actual processes will be asymmetrical:  1 and 0. 

Cause

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