My Oracle Support Banner

Contact Center: Drilldown Error: 'FRM-40105: Unable to resolve reference to item PARTY_ID' (Doc ID 336594.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Customer Care - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.


Unable to access a profile variable in Contact Center form Dashboard.


(R) Service   -- or 'Customer Support' in 11i
(N) Customer Management > Contact Center

- Query for Customer in Contact Center header
- Select Dashboard Tab and press Refresh
- Click on a Profile to open Drilldown:
- Get a popup error:

'FRM-40105: Unable to resolve reference to item PARTY_ID.'

You may also get a second message:

'FRM-41403: Cannot set DEFAULT_WHERE: invalid value.'

Issue does not occur for all profile variables, but only one.
The other drilldowns do not give the error and open up fine.


Had recently changed the SQL definition of this Profile Variable.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.