Customer Form, Address Issue: Cannot Re-Activate a Site Use

(Doc ID 336790.1)

Last updated on MARCH 24, 2017

Applies to:

Oracle Receivables - Version to 12.1 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.


Unable to re-activate a site use in the Customer Standard form.

When you click the Active button and save, re-querying the account shows that the site use remains inactive.

Steps to Reproduce:

  1. Query a customer (go to Customer > Enter Customer) and enter in account number and click FIND
  2. Click OK to get to the addresses screen
  3. Click OPEN on the addresses screen
  4. Press F11 to query on a specific city and Ctr-F11 to execute query
  5. Check the Active button on the account address and save
  6. Check the Active button on the acount site use and save
  7. Close out of customer forms completely
  8. Pull up customer again by repeating steps 1 - 4
  9. Notice that the address check button is no longer checked.


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