How To Resolve Workflow Error: PLS-00201: identifier 'XNC_IB_WF.IB_SERVICE' must be declared

(Doc ID 337850.1)

Last updated on OCTOBER 24, 2016

Applies to:

Oracle Installed Base - Version to [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 24-Jun-2011***


During Ship Confirm the transaction the following error occurs:

Error/Exception raised in
Line Flow - Order (Generic)/Install Base interface
ORA-06550: line 1, column 7:
PLS-00201: identifier 'XNC_IB_WF.IB_SERVICE' must be declared
ORA-06550: line 1, column 7:
PL/SQL: Statement ignored

The error can be observed from the Workflow Diagram of the Sales Order Line.

Steps to Reproduce
1. Create Sales Order line and Pick Release
2. Run Ship Confirm for the Sales Order line.
3. Review the Workflow Status/Diagram for the Sales Order line from Order Management responsibility

The issue is caused by use of an obsolete workflow procedure for the modification of the workflow used to process non-shippable/IB Trackable items.

Sales for Communication (XNC) has been obsoleted in 11.5.10.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms