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Quickpay Pre-Payments ( PAYWSRQP) Errors: APP-PAY-07268 Operation started but not finished (Doc ID 338412.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Payroll - Version and later
Information in this document applies to any platform.


The QuickPay Pre-payments concurrent job takes approximately 3-6 hours to complete

The following message is displayed on the QuickPay form when starting PrePayments:

"APP-PAY-07268 Operation started but not finished"


Steps to Reproduce:

1. Navigate to FastPath -> QuickPay
2. Search for Employee Number in the Search By Number section
3. Perform a Regular QuickPay Run
4. When the Regular QuickPay successfully completes, click Start PrePayments
5. Message APP-PAY-07268 Operation started but not finished received after approximately 1 minute.

Based on the uploaded trace file the following query appears to causing the process to not complete in a timely manner and therefore the following error is thrown:

"APP-PAY-07268 Operation started but not finished"

SELECT fnd_number.number_to_canonical(/*+ RULE*/
nvl(sum(fnd_number.canonical_to_number(TARGET.result_value) * FEED.scale),0) ) FROM
pay_run_result_values TARGET
, pay_balance_feeds_f FEED
, pay_run_results RR
, pay_assignment_actions ASSACT
, pay_assignment_actions BAL_ASSACT
, pay_payroll_actions PACT
, pay_payroll_actions BACT
, pay_assignment_actions PPASSACT
, pay_payroll_actions PPACT
, pay_action_interlocks INTLCK2
where BAL_ASSACT.assignment_action_id = :ASSIGNMENT_ACTION_ID
and BAL_ASSACT.payroll_action_id = BACT.payroll_action_id
and FEED.balance_type_id = :U1
and FEED.input_value_id = TARGET.input_value_id
and nvl(TARGET.result_value,'0') != '0'
and TARGET.run_result_id = RR.run_result_id
and RR.assignment_action_id = ASSACT.assignment_action_id
and ASSACT.payroll_action_id = PACT.payroll_action_id
and PACT.effective_date between FEED.effective_start_date
and FEED.effective_end_date
and RR.status in ('P','PA')
and BACT.action_type in ('P','U', 'R', 'Q')
and PPASSACT.assignment_action_id =
and PPASSACT.payroll_action_id = PPACT.payroll_action_id
and PPACT.action_type in ('P', 'U')
and nvl(PACT.future_process_mode, 'Y') = 'Y'
and PPASSACT.assignment_action_id = INTLCK2.locking_action_id
and INTLCK2.locked_action_id = ASSACT.assignment_action_id
and pay_core_utils.include_action_in_payment(BACT.action_type,
BAL_ASSACT.assignment_action_id, ASSACT.assignment_action_id)
= 'Y'
FROM pay_payroll_actions RPACT
, pay_assignment_actions RASSACT
, pay_action_interlocks RINTLK
where ASSACT.assignment_action_id = RINTLK.locked_action_id
and RINTLK.locking_action_id = RASSACT.assignment_action_id
and RPACT.payroll_action_id = RASSACT.payroll_action_id
and RPACT.action_type = 'V')



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