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API Programming Error Using Service Request Standard Security (Doc ID 338532.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

For a customised Service Request Workflow which issues a child workflow process for a
service request, this child workflow fails with the following error:
Failed Activity  XXXX Change Group    
Activity Type  Function    
Error Name  CS_SR_CANT_UPDATE_STATUS    
Error Message  [CS_SR_CANT_UPDATE_STATUS]    
Error Stack  cs_servicerequest_pvt.update_servicerequest(p_user_id => 1713,    
p_org_id => 88, p_request_number => 47012, p_msg_data => Invalid type. 
Given type is either end dated or does not exist as a valid type.API Programming
 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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