API Programming Error Using Service Request Standard Security
(Doc ID 338532.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 11.5.10 to 184.108.40.206 [Release 11.5]
Information in this document applies to any platform.
For a customised Service Request Workflow which issues a child workflow process for a service request, this child workflow fails with the following error:
Failed Activity XXXX Change Group Activity Type Function Error Name CS_SR_CANT_UPDATE_STATUS Error Message [CS_SR_CANT_UPDATE_STATUS] Error Stack cs_servicerequest_pvt.update_servicerequest(p_user_id => 1713, p_org_id => 88, p_request_number => 47012, p_msg_data => Invalid type. Given type is either end dated or does not exist as a valid type.API Programming
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