Behavior of the "One Time Address" check-box in Service Request form for 11i
(Doc ID 338612.1)
Last updated on SEPTEMBER 27, 2021
Applies to:
Oracle Teleservice - Version 11.5.10 to 11.5.10.2 [Release 11.5]Information in this document applies to any platform.
Purpose
This bulletin has been created to address how the CS_INCIDENTS_ALL_B table is updated in 11i when populating the Incident Address of the Service Request form.
Scope
This bulletin is intended for use by Consultants, Support Analysts and Developers. We assume that the user is familiar with the Oracle Service and Oracle Customer Care applications and is also familiar with the tables in Oracle Applications.
Details
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