Adding Model to a Booked Order Errors - Configuration is Incomplete, Please Enter All Required Options (Doc ID 338743.1)

Last updated on OCTOBER 20, 2016

Applies to:

Oracle Order Management - Version 11.5.9 to 11.5.10.3 [Release 11.5 to 11.5.10]
Information in this document applies to any platform.
FORM:OEXOEORD.FMB - Sales Orders
***Checked for relevance on 07-Feb-2012***
***Checked for relevance on 02-Dec-2013***
***Reviewed for currency 08-MAY-2015***

Symptoms

Unable to add a new ATO Model to a Booked Order.
Receives a series of error messages when returning from Configurator and trying to save the Line.

Enter and Book sales order. Then try to add additional ATO line to the order:
Enter the item number and tab to qty. Enter qty and tab. Click the
Configurator button.
Receive the note: "Configuration of 09999-00099 is incomplete. Please select
all required options."
Click OK.
Next note: "Configuration Validation Hold applied to line 2.1."
Click OK.
Next note: "Could not schedule. Line on Hold."
Click OK.
Next note: "Error Prevented Saving"
Click OK and notes stop.
Try clicking the Configurator button again.
Receive note: "Options Window was used to create the Configuration. You must
use the Options Window to make any changes."
Click OK.
Next note: "Error Prevented Saving"
Click OK, notes stop.
Trying to progress any further, whether by clicking Actions, trying to move to
Order Information tab, or trying to save, all cause the same "options Window"
notes again. All we can do is exit the order without saving.

Expectation
- - - - - - - - - - - - - - - - - - - - - -

Even if scheduling fails, the line entered for the model should still be saved to the database.

Cause

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