Contact Center: How Do You Setup a Custom View In Drilldown Profile Setup (Doc ID 338777.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Customer Care - Version 11.5.7 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
*** Checked for relevance on 11-OCT-2013 ***


Goal

How do you register a custom view so that it can be used in Customer Profiles on the Dashboard in the Contact Center?

(R) Customer Support (11i) or Service (R12)
(N) Setup > Customer Management > Customer Profiles

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms