Workflow Stuck When Trying To Update Item Status In NIR Process (Doc ID 338876.1)

Last updated on FEBRUARY 12, 2019

Applies to:

Symptoms

Using the New Item Request (NIR) process with WF template "Standard Item Definition and Approval Process".
Workflow is stuck and cannot promote the status.
Message: EGO_ITEM_PUB.UPDATE_ITEM_APPROVAL_STATUS

STEPS
-----------------------
Development Manager -> Create Production Item -> Copy from Item Catalog Category
Click Next to start the Change Item Request Process
Promote workflow status to Approval
When trying to promote the workflow status to Implemented, get the following errors:

1.

Cause

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