OEXOEORD: RMA Order Organizer Summary - Return Lines Show Positive Extended Price (Doc ID 338901.1)

Last updated on JANUARY 21, 2015

Applies to:

Oracle Order Management - Version 11.5.9 and later
Information in this document applies to any platform.
OEXOEORD.fmb


Goal

When querying an RMA in the Order Organizer, then checking the summary screen, the order header
displays the amount in negative numbers, but when clicking on the lines tab, the extended price is
a positive number (the quantity displays correctly as a negative number).

Is this standard functionality?

Expectation is to display extended price of a return line as a negative number.

STEPS
---------
1. Order Management Super User responsibility
2. Orders Returns > Order Organizer
3. Query an RMA sales order
4. On the summary screen, note that the order header displays the "Total" as a negative amount
5. Click on the lines tab - note that the quantity is negative but the "Extended Price" is a positive amount


Due to this issue, users cannot export this data to back up claims, rebates and annualized volume
by customer for a given period of time without manually adjusting the spreadsheet and being very careful not to miss return lines.

Solution

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