Invoice Interface Fails With Payment Method Error For Credit Card Lines (Doc ID 339777.1)

Last updated on JULY 14, 2017

Applies to:

Oracle Order Management - Version 11.5.9 to 11.5.10.3 [Release 11.5 to 11.5.10]
Information in this document applies to any platform.
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Symptoms

There are over 200 sales order lines that are stuck involving credit card orders.
The lines are stuck in "Fulfilled" status.
Workflow  is in "Invoice Interface - Eligible" status.
When trying to do "Action > Progress Order" on these lines, the following error is received:

ERROR
Unable to retrieve Primary Payment Method for the Customer.

A Primary Payment Method must be set up for this customer in AR
or must be set up in profile option OM: Payment Method for Credit Card Transactions.

BUSINESS NEED
Needs to take primary payment method from the profile option, and they do not set up any
credit type payment method at customer or site.

Cause

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