RMA Stuck With Awaiting Return Disposition; FRM-40212: Invalid value for field OE_ORDER_NUM
(Doc ID 339794.1)
Last updated on SEPTEMBER 16, 2019
Applies to:
Oracle Order Management - Version 11.5.1 to 11.5.10.3 [Release 11.5.1 to 11.5.10]Information in this document applies to any platform.
FORM:OEXOEORD.FMB - Sales Orders
Symptoms
Find a RMA is stuck in Awaiting Return status and the flow code in HTMomse11i output is : AWAITING_RETURN_DISPOS
When try to Inspect the RMA item via:
Purchasing Responsibility
Receiving/Receiving Transactions
Click on Customer Tab
Enter the RMA number
Click Find
Receive error:
FRM-40212: Invalid value for field OE_ORDER_NUM
Also, data corruption observed in case of RMA. User received the qty into inventory but RMA Line is stuck in "AWAITING_RETURN" or "AWAITING_RETURN_DISPOSITION" statuses
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |