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What to check If Incorrect Invoice Type Was Used or If Receive Error - Required Attribute Cust_Trx_Type_Id is Missing (Doc ID 339989.1)

Last updated on JULY 29, 2020

Applies to:

Oracle Order Management - Version 11.5.10.2 to 12.2.4 [Release 11.5.10 to 12.2]
Oracle Order Management - Version 12.2.6 to 12.2.6 [Release 12.2]
Information in this document applies to any platform.

Symptoms

Credit Memos for RMAs are being interfaced to AR as Invoices. The Transactions that are created are not correct.  In the Auto Invoice exception report, Type is being shown as "Invoice" for RMA's instead of Credit Memos (for corresponding RMAs).

  OR

Return Order has a line that errors. Line status is FULFILLED with the following error: Cust_Trx_Type_Id is required for Invoice Interface.

Cause

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In this Document
Symptoms
Cause
Solution
 Verify Setup via Application Forms
 Verify setup via SQL
References

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