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Error accessing Oracle iStore site: "java.lang.NullPointerException" (Doc ID 340874.1)

Last updated on MARCH 31, 2020

Applies to:

Oracle iStore - Version 11.5.10.0 and later
Information in this document applies to any platform.

Symptoms

Receiving the following error when trying preview a Site from the iStore Administrator User Interface.
The same error is seen when trying to access the Site from the Customer UI.

Error

The application is currently not available or an unexpected error has occured. Please try again later.<br>
If this message persists, please contact the system administrator.
Java stack from view source of the page.
java.lang.NullPointerException
at _oa__html._ibeCCtdMenu._jspService(_ibeCCtdMenu.java:810)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:385)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:259)
at oracle.jsp.JspServlet.internalService(JspServlet.java:178)
at oracle.jsp.JspServlet.service(JspServlet.java:148)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at oracle.jsp.provider.Jsp20RequestDispatcher.include(Jsp20RequestDispatcher.java:103)
at oracle.jsp.runtime.OraclePageContext.include(OraclePageContext.java:453)
at _oa__html._ibeCCtdCmnSt._jspService(_ibeCCtdCmnSt.java:1109) 

Cause

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In this Document
Symptoms
Cause
Solution
References

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