Opening Benefits Service Center Returns Error 'ORA-01403: no data found' (Doc ID 341044.1)

Last updated on JANUARY 13, 2017

Applies to:

Oracle Advanced Benefits - Version 11.5.10 HRMS FP.K RUP9 and later
Information in this document applies to any platform.

Symptoms

When attempting to open Benefits Service Center,
the following error occurs.

ERROR
-----------------------
ORA-01403: no data found
FRM-40735: POST-FORM trigger raised unhandled exception ORA-06508.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Benefits Service Center
2. Choose 'No' to change Effective Data
3. Error Triggered: ORA-01403: no data found
4. Details
5. ORA-01403: no data found
FRM-40735: POST-FORM trigger raised unhandled exception ORA-06508.

Cause

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