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Fulfillment Set Not Working On ATO And PTO Non Shippable Components (Doc ID 342127.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 11.5.10.0 to 12.1 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
*** Checked for relevance on 03-Feb-2015 ***

Symptoms

Multiple invoices are generated when OM Fulfillment set entered on all ATO/PTO order lines. On order header, all customers have a mandatory fulfillment set because a single invoice is required. After a first partial shipment, all non shippable lines are sent to Receivables (AR).
It seems that Fulfillment activity in line Workflow (WF) is not honored. Expect to be able to send only one invoice.

Too many invoices sent to customer. Expecting to send only one invoice per order, since all lines are in a fulfillment set

Cause

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