Field Service Technician Portal Error: ORA-01403: no data found / MSC_ATP_PUB Procedure Call_ATP_No_Commit Creating A Parts Order (Doc ID 342361.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 23-Feb-2015***


Goal

The Note describes the setup needed to create a Parts Order from .

When submitting a parts order from the Field Service Technician Portal (FSTP) the following problems occur:

1. Error message:

    ORA-01403: no data found in Package
    MSC_ATP_PUB Procedure Call_ATP_No_Commit
    ATP Processing Error
    Material Item: ATP Processing Error

 2. The source and destination sub-inventories for the order are the same and cannot be changed. Only a reservation for the items can be made.

3. Error message:

salesperson is required on a booked order

 

4. Error message:

Unexpected error.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms