Basic SDK Implementation Fails With "Could Not Login To Media Type Basic Telephony" (Doc ID 342982.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Advanced Inbound Telephony - Version 11.5.9 to 11.5.10 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 19-APR-2013***

Symptoms

Basic Implementation with the Oracle Telephony Adapter SDK - 11.5.9
When we attempt to launch the Universal Work Queue, we're prompted with an input box
for a telephone extension.  We enter the extension, and it is at this point where we get the following error:    

Error
-----
Could not login to Media Type Basic Telephony
 -  Connection to server on 127.0.0.1:19002 and port &IEU_UWQ_SERVER_PORT lost

Steps
---
Customer Support > Universal Work Queue > Enter Phone Extension

Business Impact
----
Cannot test SDK Basic implementation

Cause

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