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Approval Notificatons are Sent for All Orders not Just Return Orders (Doc ID 343356.1)

Last updated on APRIL 04, 2025

Applies to:

Oracle Order Management - Version 11.5.10.0 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Symptoms

On 11.5.10 through 12.1.3


Find that the system is sending out approval notifications for Orders with Standard Lines instead of only for Returns.

EXPECTED BEHAVIOR

Expect the system to send out approval notifications only for Returns.
12.1 = Order Management Implementation Guide


Workflow Order Management comes with seeded Oracle Workflow processes. Review the seeded flows, activities and notifications to determine if the seeded data can meet your business needs. To successfully enter an RMA in OM, you can use the Generic - Order Flow Return with Approval and Line Flow - Return for Credit only.  Note: For Mixed Order types, if the workflow attached is Order Flow Return with Approval, then notifications are sent to the users only if the order contains return lines.



Documentation is incorrect.

STEPS

Create Transaction type
Line Type= Line Flow Generic
Return Type= Line Flow - Return for Credit Only with Approval
Order Category - Mixed
Fulfillment Flow - Order Flow - Return with Approval
Create order with the above transaction type.
Enter Item on lines tab. Line Type defaulted to Line Flow Generic
Save and Book.
Run the Workflow Background process with Item Type= OM Order Line
Notification is sent for approval

Cause

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In this Document
Symptoms
Cause
Solution

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