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Service Request form: Error FRM-47023: No Such Parameter Named WKB_DUP_CHECK (Doc ID 343876.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.

Symptoms

After applying a Patch, there are errors on the Service Request form when trying to find, save or create a Service Request.


When you try to create or view a SR, you get a popup message.
When you navigate to the form, you may see the message at the bottom, but no popup box appears.

(R) Customer Support
(N) Service Requests -> Create Service Request
 - Populate the Customer Name and Problem Summary.
 - Click save.
 - Error message(s) appear:

FRM-47023: No such parameter named WKB_DUP_CHECK exists in form CSXSRISR
FRM-41045: Cannot find item: invalid ID

Changes

A patch containing a new version of the Service Request form has been applied.

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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