Customer Form, Sites Issue: Inactivating a Site Used In One Organization Causes It to be Inactive Across All Other Organizations That Use It (Doc ID 343881.1)

Last updated on FEBRUARY 19, 2021

Applies to:

Symptoms

You created a Site in one organization (org) , then used that same site in other organizations. When you inactivate the site in one organization, it inactivates it across all the organizations that use it.

Steps to Reproduce:

Responsibility: Receivables Manager (for Org 1)
Navigation: Customers > Standard

1. Create a customer named Test1 with Address 1, let's say this created site number 10
2. Save the record and make sure the address is active at the site level

Responsibility: Receivables Manager (for Org 2)
Navigation: Customers > Standard

1. Query up customer Test1, from the Site Number field choose site number 10
2. Save the record and make sure that the address in this org is active at site level to

Responsibility: Receivables Manager (for Org 3)
Navigation: Customers > Standard

1. Query up customer Test 1, from the Site Number field choose site number 10
2. Save the record and make sure that the address in this org is active at site level too

Responsibility: Receivables Manager (for Org 1)
Navigation: Customers > Standard

1. Back in the first org, query up customer Test 1, and open the address Address 1
2. Inactivate that address and save

Responsibility: Receivables Manager (for Org 2)
Navigation: Customers > Standard

1. Query up customer Test 1 and open Address 1, now you see Address 1 is inactive

Responsibility: Receivables Manager (for Org 3)
Navigation: Customers > Standard

1. Query up customer Test 1 and open Address 1, now you see Address 1 is inactive

Cause

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