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Profile OS: Perform Address Validation Set At Site Level For TeleSales and/or Sales Online Not Behaving As Expected (Doc ID 343947.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Sales Online - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Oracle TeleSales - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

In 11.5.10, if the profile OS: Perform Address Validation is set to Yes at site level, the following error occurs in Telesales > eBusiness Center

FRM-40105 unable to resolve reference to item AST_CU_LOCATION.COUNTRY


If the value is changed to No at site level the error is resolved in eBusiness Center.

However, in Oracle Sales Online > Customer > Organization > Address Tab - select a different address for the Organization an update.

When a user changes the Site Address to another Address, the following error is encountered:

java.lang.NullPointerException java.lang.NullPointerException at
oracle.apps.asf.customer.address.AddressEO.save(AddressEO.java:747) at
oracle.apps.asf.customer.address.AddressVO.loopSave(AddressVO.java:428) at
oracle.apps.asf.customer.address.AddressVO.update(AddressVO.java:364) at
oracle.apps.asf.webbean.TableWebBean.processUpdate(TableWebBean.java:938) at
oracle.apps.asf.webbean.TableWebBean.process(TableWebBean.java:405) at
oracle.apps.asf.webbean.WebBeanHandler.process(WebBeanHandler.java:255) at
_oa__html._asfOrgznDtailMain._jspService(_asfOrgznDtailMain.java:1213) at
oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119) at
oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417) at
oracle.jsp.JspServlet.doDispatch(JspServlet.java:267) at

In Summary when the profiles are set as follows the above errors occur in either TeleSales or Sales Online:
OS: Perform Address Validation is set to Yes - Telesales throws an error message
OS: Perform Address Validation is set to No - Sales Online throws an error message

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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