Trying to Open at a Glance Window Error: "APP-JTF-210604: Program error. An unexpected error occured in jtf_grid.populate" (Doc ID 344085.1)

Last updated on SEPTEMBER 23, 2015

Applies to:

Oracle TeleSales - Version 11.5.10.0 and later
Information in this document applies to any platform.
ASTCPREP.fmb
ASTCPREP.fmx
ASTRCALL.fmb
ASTRCALL.fmx


Symptoms

Cannot use the 'At a Glance' checkbox in the Universal Search window

Error

APP-JTF-210604: Program error: Please inform your system administrator or support representative that:
jtf_grid.populate package reports error:

An unexpected error occured in jtf_grid.populate

grid: <ASTCPREP_BALI2.BALI_ITEM>
datasource: <AST_OPPORTUNITIES_MV_BALI>

The following information is available:
<null>

The error is most likely in the form or the metadata definition. Please check the following alert for the error code.

Press OK

Error stack is (first 1000 bytes):
    
    ORA-00942: table or view does not exist
    ORA-06512: at "APPS.JTF_GRIDDB". line 837
    ORA-06512: at "APPS.JTF_GRIDDB". line 878

 

Steps to Reproduce

  1. Responsibility: Oracle Telesales Agent
  2. Navigation: Universal Search > Quick Search tab
  3. In the Find List of Values (LOV), select Organization
  4. In the Organization field, give the search criteria
  5. Click Search button
  6. List of resulted organizations will be displayed
  7. Select the row of the required organization
  8. At the bottom there is 'At a Glance' checkbox
  9. Enable this checkbox
  10. Click Apply button
  11. Receive Error

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms