Saving Service Request Errors: A Service Request With This Number Already Exists.
(Doc ID 344111.1)
Last updated on MAY 19, 2020
Applies to:
Oracle Teleservice - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]Information in this document applies to any platform.
Symptoms
When attempting to save a Service Request, the following error occurs.
Error
' A Service Request with this number already exists. Please enter a new number.'
After clicking OK, the service request is saved with the correct number.
Steps
Customer Support > Create Service Request
Leave the Group and Owner fields both blank.
Save the request.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |