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Saving Service Request Errors: A Service Request With This Number Already Exists. (Doc ID 344111.1)

Last updated on AUGUST 21, 2019

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

When attempting to save a Service Request, the following error occurs.

Error
' A Service Request with this number already exists. Please enter a new number.'
After clicking OK, the service request is saved with the correct number.

Steps
Customer Support > Create Service Request
Leave the Group and Owner fields both blank.
Save the request.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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