Saving Service Request Errors: A Service Request With This Number Already Exists.
(Doc ID 344111.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 18.104.22.168 to 22.214.171.124 [Release 11.5]
Information in this document applies to any platform.
When attempting to save a Service Request, the following error occurs.
' A Service Request with this number already exists. Please enter a new number.'
After clicking OK, the service request is saved with the correct number.
Customer Support > Create Service Request
Leave the Group and Owner fields both blank.
Save the request.
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