Logo Shows a Red X In Interactive Preview (Doc ID 344151.1)

Last updated on MAY 22, 2017

Applies to:

Oracle Bill Presentment Architecture - Version 11.5.10.0 to 12.2.3 [Release 11.5.10 to 12.2]
Oracle Receivables - Version 11.5.10.0 to 12.2.3 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

Bill Presentment Super User -> Templates -> Query on a template -> Click GO -> Choose your custom template
Click on Interactive Preview
Enter Invoice Number From and To for the transaction in question  Click GO
Click on Online Print Preview
Document shows but has red 'x' in upper left hand corner

Changes

Bouncing the middle tier and apache server didn't make a change.  The red X still shows on the Print Preview

Cause

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