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Logo Shows a Red X In Interactive Preview (Doc ID 344151.1)

Last updated on MARCH 14, 2022

Applies to:

Oracle Bill Presentment Architecture - Version to 12.2.3 [Release 11.5.10 to 12.2]
Oracle Receivables - Version to 12.2.3 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.
This problem can occur on any platform.


Bill Presentment Super User -> Templates -> Query on a template -> Click GO -> Choose your custom template
Click on Interactive Preview
Enter Invoice Number From and To for the transaction in question  Click GO
Click on Online Print Preview
Document shows but has red 'x' in upper left hand corner


Bouncing the middle tier and apache server didn't make a change.  The red X still shows on the Print Preview


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