Error when opening Customer page after applying HZ.N (Doc ID 344505.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Sales - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 13-Aug-2013***


Symptoms

In Oracle Sales (ASN) attempting to open a customer record from the Dashboard get the following error:

Error Page:

You have encountered an unexpected error. Please contact the System Administrator for assistance.
View source shows error:

    <META name="fwk-error" content="Error occurred while processing the request">

     <META name="fwk-error-detail" content="oracle.apps.fnd.framework.OAException:
    java.lang.ClassCastException: oracle.apps.fnd.framework.webui.beans.OASwitcherBean
      at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:888)
      at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:597)
      at
    oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.ja
    a:247)

Changes

Recently applied  3618299 ( Patch 11i.HZ.N )

Cause

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