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Tax Code On So Lines Gets Changed After Changing Schedule Ship Date (Doc ID 344603.1)

Last updated on JUNE 07, 2021

Applies to:

Oracle Order Management - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 16-Dec-2013***

Symptoms

On 11.5.10 in Production:
When schedule ship date is changed on an open order line, the tax code for that line is re-defaulted.

Customer has disabled the following dependencies, and yet this issue remains:

source attribute  dependent attribute
ship_to_org              tax
ship_from_org           tax_date
ship_to_org               tax_date
invoice_to_org          tax
schedule_ship_date   tax_date
tax_date                    tax

EXPECTED BEHAVIOR
Expect that tax code will not change when scheduled ship date or request date are changed.

STEPS
1. Order Management super user responsibility
2. Nav->orders,returns->sales order
3. Enter and book a new order.
4. Enter a value for tax code at the order line level, something other than what defaulted.
5. Save the order
6. Enter or select a different scheduled ship date for one line.
7. Tax code reverts to defaulted value.
8. Revised file OEXEDEPB.pls as instructed by Oracle Technical Brief "Defaulting rules in Order Management", so that procedure OE_Dependencies_Extn disables the dependencies as follows:

source attribute dependent attribute
ship_to_org tax
ship_from_org tax_date
ship_to_org tax_date
invoice_to_org tax
schedule_ship_date tax_date
tax_date tax

9. Repeat steps 1 thru 7 with same results: tax code reverts to defaulted value.

BUSINESS IMPACT
Due to this issue, orders may be booked with incorrect tax codes. This result in wasted time as orders must be corrected; possibly after an incorrect invoice has been sent to the end customer.

Cause

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In this Document
Symptoms
Cause
Solution
References

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