Customer Form, Account/Site Profile Amounts Issue: Changing the Profile Class For a New Customer Does Not Update Profile: Amounts Correctly (Doc ID 351302.1)

Last updated on JUNE 30, 2016

Applies to:

Oracle Receivables - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

You have set up Profile Option: AR: Keep or Replace Existing Profile Amounts = REPLACE

When you create a new customer, and you replace the DEFAULT profile class with another profile class, the currency/amounts from the Default class are still used, and to it is added the currency/amounts of your new profile class.

Steps to Reproduce:

Responsibility: System Administrator
Navigation: Profile > System

Query for profile option = AR: Keep or Replace Existing Profile Amounts
Set it to "Replace" at Site level
Save

Responsibility: Receivables Manager
Navigation: Customers > Profile Classes

Navigation: Customers > Customers

Cause

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