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REP-0613: Value does not match mask 'dd-mon-rr' error running some of the Customer Intelligence reports. (Doc ID 351543.1)

Last updated on AUGUST 05, 2021

Applies to:

Oracle Customer Intelligence - Version 11.5.9 to 11.5.10.2 [Release 11.5 to 11.5.10]
Information in this document applies to any platform.

Symptoms

When running the following Customer Intelligence reports,

Customer Product Gross Margin Analysis
     Customer Product Gross Margin Analysis - Year over Year
     Customer Product Gross Margin Analysis by Customer Category
     Customer Product Gross Margin Analysis by Geography-Country
     Customer Product Gross Margin Analysis by Geography-State
     Customer Product Gross Margin Analysis by Geography-City
     Customer Product Gross Margin Analysis by Market Segment
     Customer Product Gross Margin Analysis by Operating Unit
Customer Satisfaction Analysis
    Customer Satisfaction Analysis - Year over Year
    Customer Satisfaction Analysis by Customer Category
    Customer Satisfaction Analysis by Geography-Country
    Customer Satisfaction Analysis by Geography-State
    Customer Satisfaction Analysis by Geography-City
    Customer Satisfaction Analysis by Market Segment
    Customer Satisfaction Analysis by Operating Unit
    Customer Satisfaction Analysis by Satisfaction Index
    Customer Satisfaction Analysis - Contract
    Customer Satisfaction Analysis - Quality
    Customer Satisfaction Analysis - Service

the following error appears:

Error: The requested URL was not found, or cannot be served at this time.
Oracle Reports Server CGI - Report Job has terminated with error.

Reports Server Replies:
    REP-0613: Value does not match mask 'DD-MON-RR'.
    ORA-01843: not a valid month
    REP-0091: Invalid value for parameter 'P_start_date'.

Cause

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In this Document
Symptoms
Cause
Solution
References

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