Payment Collector Report Returns No Records

(Doc ID 351602.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Advanced Collections - Version 11.5.10.0 and later
Information in this document applies to any platform.
Payment Collector Report

Symptoms

The Payment Collector Report has all zeros as output.

There is output expected on the report, since there is a promise to pay entered. Also receipts in AR are entered to fulfill the promise.

Steps to Reproduce:
Responsibility:  Collections Administrator
Navigation:  Administration > Reports
Reports > Reports
Click on Payment Collector Report

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms