FSTP Error: oracle.apps.csf.portal.dashboard.server.CsfPoDashboardAMImpl.initTasksViewQuery (Doc ID 351709.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version: 11.5.10 to 11.5.10.2 - Release: 11.5 to 11.5
Information in this document applies to any platform.
***Checked for the relevance on 26-Oct-2011***

Symptoms

When attempting to open the Field Service Technician Portal (FSTP), the following error occurs:

You have encountered an unexpected error. Please contact the System Administrator for assistance

The stack trace shows -

## Detail 0 ##
java.lang.NullPointerException at oracle.apps.csf.portal.dashboard.server.CsfPoDashboardAMImpl.initTasksViewQuery(CsfPoDashboardAMImpl.java:104) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:324)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:190)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:153)
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:749)
at oracle.apps.csf.portal.dashboard.webui.CsfPoTasksPersonalizeCO.handleCriteria(CsfPoTasksPersonalizeCO.java:116)
at oracle.apps.csf.portal.dashboard.webui.CsfPoTasksPersonalizeCO.processRequest(CsfPoTasksPersonalizeCO.java:59)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:581)


The issue can be re-produced by connecting to the applications using the Responsibility: Field Service Technician Portal, and hence trying to open the FSTP.

Cause

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