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FSTP Error: oracle.apps.csf.portal.dashboard.server.CsfPoDashboardAMImpl.initTasksViewQuery (Doc ID 351709.1)

Last updated on APRIL 25, 2023

Applies to:

Oracle Field Service - Version 11.5.10 to 12.2.10 [Release 11.5 to 12.2]
Information in this document applies to any platform.


When attempting to open the Field Service Technician Portal (FSTP), the following error occurs:

You have encountered an unexpected error. Please contact the System Administrator for assistance

The stack trace shows -

## Detail 0 ##
java.lang.NullPointerException at oracle.apps.csf.portal.dashboard.server.CsfPoDashboardAMImpl.initTasksViewQuery( at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
at java.lang.reflect.Method.invoke(
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(
at oracle.apps.csf.portal.dashboard.webui.CsfPoTasksPersonalizeCO.handleCriteria(
at oracle.apps.csf.portal.dashboard.webui.CsfPoTasksPersonalizeCO.processRequest(
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(

The issue can be re-produced by connecting to the applications using the Responsibility: Field Service Technician Portal, and hence trying to open the FSTP.


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