Product Categories and Items Do Not Appear in the Sales Applications (Doc ID 351711.1)

Last updated on DECEMBER 15, 2016

Applies to:

Oracle Sales Online - Version 11.5.9 to 11.5.10.2 [Release 11.5.9 to 11.5.10]
Oracle Sales - Version 11.5.10.2 and later
Oracle TeleSales - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 25-Feb-2015***

Symptoms

When creating a Lead or Opportunity in the Sales applications the Product Categories or Items are not displayed.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms