Sales Order Pick Fails With "No instance is found for the inventory location attributes"

(Doc ID 351951.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 11.5.9 to 12.0.3 [Release 11.5 to 12]
Oracle Install Base - Version 11.5.9 and later
Information in this document applies to any platform.
***Checked for relevance on 07-Mar-2013***


Checked for relevance on 05-AUG-2009.

When attempting to ship a sales order, no record is placed in the Install Base.

These two errors appear in the Transaction Error Log:

Source Type = CSISOSHP
Transaction Type = Order Management - Ship/Fulfill
Error Message = No instance is found for the inventory location attributes

Source Type = CSISUBTR
Transaction Type = Sales Order Pick
Error Message = This transaction will drive the instance quantities to negative.
Negative balances are not allowed for this subinventory.


1. Create a sales order for a shippable product that is Install Base trackable.
2. Query for the order in the View Customer Product page.  No entry is found.
3. Open the Transaction Error Processing form using the Oracle Install Base Admin responsibility. The two entries appear, indicating the the transactions failed.  As a result the product is not created in the Install Base.


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