Service Contract Is Not Created From The Sales Orders In OM: Referenced Product not present in the Installed Base

(Doc ID 351981.1)

Last updated on APRIL 07, 2017

Applies to:

Oracle Service Contracts - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
Checked for relevance on 14-April-2014

Symptoms

When running the Service Contracts Order Capture Integration process, service contracts are not getting created for the orders coming from OM. Error messages are shown in the Reprocess Window.
The product is present in the Installed Base but the contract is not.

The following error message is shown in the Reprocess Order form:

ERROR
"Request ID : 149692; Referenced Product not present in the Installed Base;".

Steps to Reproduce:

1. Run Service Contracts Order Capture Integration process

Cause

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